Return/Refund Policy

Faulty or Damaged Product Returns

ACEmum accepts returns of faulty or damaged items. ACEmum will pay the return delivery fee if the product is faulty, broken or damaged on arrival, and before usage, or the wrong product was sent. Please notify us within 14 days via email or call us on 0433 502 886 if this is the case.

Change of Mind Returns

ACEmum offers a 14 day return policy on Change of Mind returns. All Change of Mind returns must be within 14 days of order receipt and be in ‘as new’ condition in regards to the product and packaging - 100% complete, containing all original manufacturers’ boxes with the original UPC code (bar code), packing materials and unbroken seals. For all Change of Mind returns, you have to pay for the delivery fee.

Refunds

ACEmum will always endeavour to satisfy your return with a replacement product. In the event a replacement product cannot be provided, where a product is faulty, damaged or broken within 14 days of receipt and before usage, or an item is returned to us in ‘as new’ conditions after a Change of Mind, you may request a full refund, less return delivery fees.